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Customer Service

Q) What are the differences between mirrored and gradient lenses?
A) Gradient lenses are tinted from the top down, so that the top of the lens is darkest. These lenses are very popular right now and good for driving because they shield your eyes from overhead sunlight and allow more light through the bottom half of the lens so you can see your dashboard clearly. Mirror-coated lenses are highly reflective coatings applied to the front surface of sunglasses lenses to reduce the amount of light entering the eye. When you look at the lens, it is reflective, like a mirror.
Q) Why is there a registration/login link?
A) Registering your information will help us ensure you receive timely updates on discounts, promotions, events, and new products as soon as they’re available. Your personal information will not be shared with any third parties and you can rest assured your credit card payments are processed securely as well.
Q) How should I care for my sunglasses?
  • You can tighten the hinges for a tighter fit by using the small sunglasses screwdriver found in any sunglasses repair kit
  • Wash lenses with mild soap and warm water to remove dirt and oil and avoid buildup.
  • Dry lenses with a lens cloth or non-abrasive cotton. Avoid using paper towels, facial tissue or camera lens cleaning paper. The INSIDE of the Dicks Cottons microfiber case can be used as a cleaning cloth
  • Hold the glasses firmly by the frame with one hand, while gently buffing the lens in a circular motion with the other.
Q) Who can I contact with product or website questions?
A) Please send an email to rich@dickscottons.com. We will get back to you immediately (in some cases no more than 24 hours from your inquiry).
Q) When will my order arrive?
A) Items are shipped from the Northeast via USPS and depending where you live, they arrive in between 1-2 weeks.
Q) I am having troubles placing an order?
A) Please make sure your browser accepts “cookies”. While most web browsers will work we recommend Firefox, Chrome, or Internet Explorer 7.0 or later.
Q) Who can I contact with sales, marketing, or promotional opportunities?
A) If you have an event you would like Dicks Cottons to sponsor or would like to discuss other partnership opportunities please email rich@dickscottons.com to initiate a relationship with the Dicks Cottons brand.
Q) What else are you working on?
A) Lots of stuff that is TOP SECRET! As a global lifestyle brand we look forward to bringing you an entire line of goods. If you have suggestions, let us know!